Zero Customer service. They knew that there would a huge tariff place on their product, and they intentionally didn't say anything until after i asked them when i received the item. There are much better suppliers out there. AVOID this one.
Ответ от поставщика:
Hello dear, I am sorry to make you trouble. but In fact, we do not know the huge tariff in your side, until you tell me; Our trade term is FOB, not DDP; and you ask me to send the goods to your shipping agent address in China, so they will handle all the shipping issues for you;
Also we have other Canada customers, they buy massage chair from my company, they never say that, and their shipping agent can help them to handle all the custom clearance, include the Tariff;
So Hope you can understanding;
15 May 2024